Need help?
We're here to help you get the most out of Lumi. If you're experiencing an issue, have a question, or want to share feedback, reach out to us directly.
Contact Us
Response Time
We typically respond within 24–48 hours.
Frequently Asked Questions
How does dream interpretation work?
Lumi uses advanced AI (Google Gemini) trained on Jungian psychology principles to analyze your dream descriptions. It identifies symbols, archetypes, and emotional patterns to provide meaningful interpretations.
Is my dream data private?
Yes. Your dreams are stored securely and are only accessible to you. Dream content is sent to our AI provider solely for interpretation and is not stored on their servers beyond the processing window. See our Privacy Policy for full details.
Can I delete my dreams?
Yes, you can delete any dream entry at any time from within the app. Deleted dreams are permanently removed from our database.
How do I cancel my subscription?
Subscriptions are managed through Apple's App Store. Go to Settings → Apple ID → Subscriptions on your device to manage or cancel your Lumi subscription.
The app is not working properly. What should I do?
Try force-closing and reopening the app. If the issue persists, make sure you have the latest version installed from the App Store. If problems continue, email us with a description of the issue and your device model.
Can I use Lumi on multiple devices?
Yes. As long as you sign in with the same account, your dream journal will sync across all your devices.
Request Account Deletion
If you wish to delete your account and all associated data, please email us at hello.bielecki@gmail.com with the subject line "Account Deletion Request." We will process your request within 30 days and confirm once your data has been removed.